Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations, refunds, and disputes are handled for services provided by PEAK TECH SOLUTIONS LLC, a Florida limited liability company doing business as “Peak Tek” (“Peak Tek”, “we”, “us”, or “our”). It applies together with our Terms of Service and the signed statement of work (“SOW”) for your engagement. If an SOW says something different, the SOW controls.

1. What we sell

We sell professional services — custom software development, web and mobile applications, AI and data work, and dedicated nearshore teams. Fees pay for time, expertise, and deliverables produced during an engagement, not for a physical product or a self-serve subscription.

2. How we bill

• Deposits. Most projects begin with an upfront deposit that reserves team capacity and covers discovery and initial work.
• Milestone payments. Project fees are invoiced as milestones are delivered, as defined in the SOW.
• Monthly retainers. Dedicated teams and ongoing support are billed monthly in advance.

Payments are made by credit card, debit card, or ACH and are processed securely through Stripe. Initial discovery conversations are free and are never invoiced.

3. Cancelling an engagement

You may cancel a project or retainer at any time with thirty (30) days’ written notice to info@peak-tek.com. On cancellation:

• Work performed and approved through the effective cancellation date is payable in full.
• Unearned amounts already paid for work not yet performed are refunded, less non-cancellable third-party costs (for example licenses, cloud usage, or subcontractor commitments already incurred on your behalf).
• Deliverables completed and paid for through that date are handed over in accordance with the intellectual property terms of the Terms of Service.

Monthly retainers cancelled mid-cycle run through the end of the paid month; that month is not prorated, and no further months are billed.

4. Deposits

Deposits are refundable in full if you cancel in writing before work begins on the engagement. Once discovery or development work has started, the deposit is applied against work performed and any unused balance is refunded following the rules in Section 3.

5. Requesting a refund

Email info@peak-tek.com with your company name, the invoice number, and the reason for the request. We acknowledge requests within five (5) business days and complete our review within ten (10) business days. Approved refunds are issued to the original payment method, typically within ten (10) business days of approval; the time it takes to appear on your statement depends on your bank or card issuer.

6. When refunds are not available

• Work already performed, delivered, or approved by you.
• Milestones you accepted or that were deemed accepted under the SOW.
• Third-party costs already paid on your behalf and not recoverable.
• Delays or failures caused by pending client input, unavailable systems, or changes you requested outside the agreed scope.
• Dissatisfaction with results that meet the specifications set out in the SOW.

7. Defects and rework

If a delivered item does not meet the specifications in the SOW, tell us within thirty (30) days of delivery and we will correct reproducible defects at no additional charge. Rework is our primary remedy; a refund of the affected milestone is considered only where the defect cannot reasonably be corrected.

8. Late payments and suspension

Overdue invoices may accrue interest as described in the Terms of Service, and we may pause work after written notice until the account is current. Suspension for non-payment does not entitle you to a refund of amounts already earned.

9. Chargebacks

Please contact us before initiating a chargeback — most billing questions are resolved quickly by email. We respond to chargeback claims with the signed SOW, invoices, and delivery records.

10. Changes to this policy

We may update this policy. The version published on this page with the “Last updated” date above is the version in effect, and changes do not retroactively alter a signed SOW.

11. Contact

Billing and refund questions: info@peak-tek.com, or PEAK TECH SOLUTIONS LLC, 645 NE 125th Street, Suite 201-F, North Miami, FL 33161, USA.